Director of Technical Operations

Nashville, TN • [email protected] • 931-572-4177

About Me

Director of Technical Operations with a background in DevOps and cloud infrastructure management. Skilled in overseeing department staff, managing cloud server infrastructure, and leading SOC 2 compliance processes. Proven track record in deploying and maintaining web applications, implementing changes in production environments, and ensuring system reliability. Adept at researching and integrating new technologies, supporting sales and marketing with technical expertise, and coordinating stakeholder input to enhance system functionality. Strong leadership abilities with a focus on optimizing operations and driving technical excellence.

Experience

High Tide Technologies – Director of Technical Operations

Apr 2024 – Present | Nashville, TN

  • Managing department staff regarding duties and job performance
  • Training new staff in High Tide systems and development environment
  • Managing and improving cloud infrastructure on AWS and Kubernetes
  • Product planning and technology research
  • Support for Sales/Marketing and stakeholder collaboration

High Tide Technologies – DevOps Engineer

Nov 2020 – Apr 2024

  • Deployed and maintained web applications
  • Staging/production changes and monitoring setup
  • Supported SOC 2 Type I and II audits
  • Vendor management and team access control

High Tide Technologies – Technical Support Engineer

Nov 2018 – Nov 2020

  • Phone support for field techs and distributors
  • Configured RTUs and cloud SCADA systems
  • Trained new engineers and conducted customer interviews

Cathead Media LLC – Web Designer

May 2014 – Nov 2018 | Clarksville, TN

  • Built Drupal backend tools and migrated to Laravel
  • Designed front-end and user interfaces

Austin Peay State University – Technical Director / Other Roles

2009 – 2018 | Clarksville, TN

  • Managed concert hall operations, budgets, staff training
  • Built a web-based timeclock, designed lighting systems
  • Oversaw 200+ student workers and AV/event logistics

proVanceTek LLC – Web Designer / Tech

Mar 2008 – Jun 2012 | Columbus, OH

  • Built Drupal modules/themes, edited content
  • Advised on theatrical technical gear

Education

B.S. in Communication – Theatre Design

Minor: Computer Science

Austin Peay State University, Clarksville, TN — May 2013

Skills

AWS / ECS / Terraform
Kubernetes / Helm
CI/CD / GitHub Actions
MySQL / DynamoDB / Timestream
MQTT / SCADA
Prometheus / Grafana / CloudWatch
Python / Bash / Ruby
Linux / Docker / Nginx

Contact

Email: [email protected]

Phone: 931-572-4177

Location: Nashville, TN